Karma Collection offer a money back guarantee which means if you are unhappy with your purchase for any reason, return it within 14 days of the date you received it for a refund or exchange.
Items cannot be returned after 14 days (with the exception of December orders for Christmas gifts) unless previously agreed in writing.
The customer is responsible for the cost of returning the items to Karma Collection.
Refunds will be made within 5 working days of receipt of the return.
Any garments returned must be in the original condition with all original packaging materials. Refunds will not be offered if the item has been worn or the labels have been removed.
We will not accept responsibility for items damaged while worn, normal wear and tear or failure to comply with the correct washing instructions.
This does not affect your statutory rights as a consumer.
Please e-mail us to inform us that you are returning a product.
If you do not this will slow up the returns procedure and delay any refunds or exchanges which have not been previously notified to our team.
When emailing us, please state the reason for return, date of purchase and your order number.
We do not accept responsibility for returned items damaged or missing in the post so it would be advisable to use a recorded/insured postal service and make sure the items are parcelled up securely.
Return all items to:
36 Hillary Drive,